:root{
  --bg:#f5f6f8; --card:#fff; --ink:#1d2433; --muted:#5d6678; --line:#e3e6ec;
  --brand:#1f4e79; --brand-2:#2b6cb0; --brand-soft:#e8f0f9;
  --ok:#1f7a4d; --ok-soft:#e5f4ec; --warn:#a15c00; --warn-soft:#fdf1df;
  --bad:#b42318; --bad-soft:#fdeceb; --info:#475467; --info-soft:#eef0f3;
  --radius:10px; --shadow:0 1px 2px rgba(16,24,40,.06);
}
*{box-sizing:border-box}
html,body{margin:0}
body{font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;color:var(--ink);background:var(--bg)}
a{color:var(--brand-2);text-decoration:none} a:hover{text-decoration:underline}
h1{font-size:22px;margin:0 0 4px} h2{font-size:17px;margin:0 0 12px} h3{font-size:15px;margin:0 0 8px}
.muted{color:var(--muted)} .small{font-size:13px}

/* layout */
.app{display:grid;grid-template-columns:232px 1fr;min-height:100vh;background:linear-gradient(to right,#14263d 232px,var(--bg) 232px)}
.side{background:#14263d;color:#cfd8e6;padding:18px 12px;position:sticky;top:0;height:100vh;overflow:auto}
.side .marca{display:flex;gap:10px;align-items:center;color:#fff;font-weight:700;font-size:16px;padding:4px 8px 18px}
.side .marca span{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:8px;background:#2b6cb0;font-size:14px}
.side .marca-logo{background:#fff;border-radius:10px;padding:10px 12px;margin:0 2px 16px;text-align:center}
.side .marca-logo img{max-width:100%;max-height:64px;display:block;margin:0 auto}
.side nav a{display:block;color:#cfd8e6;padding:8px 10px;border-radius:8px;margin:2px 0}
.side nav a:hover{background:#1e3755;text-decoration:none}
.side nav a.ativo{background:#2b6cb0;color:#fff}
.side .sec{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:#8394ad;margin:16px 10px 4px}
.side .quem{border-top:1px solid #253c5a;margin-top:18px;padding:12px 10px 0;font-size:13px}
.side .quem form{margin-top:6px}
.side .quem button{background:none;border:0;color:#9fb3cf;padding:0;cursor:pointer;font:inherit}
main{padding:24px 28px;max-width:1280px;width:100%}
.topo{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:18px;flex-wrap:wrap}

/* cartões e grades */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow);margin-bottom:18px}
.grid{display:grid;gap:18px} .g2{grid-template-columns:repeat(2,minmax(0,1fr))} .g3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g4{grid-template-columns:repeat(4,minmax(0,1fr))} .g-2-1{grid-template-columns:minmax(0,2fr) minmax(0,1fr)}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px}
.kpi .n{font-size:28px;font-weight:700;line-height:1.1;margin-top:4px}
.kpi .l{font-size:13px;color:var(--muted)}
.kpi.bad .n{color:var(--bad)} .kpi.warn .n{color:var(--warn)}
a.kpi:hover{border-color:var(--brand-2);text-decoration:none}

/* tabelas */
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600;background:#fafbfc}
tr:last-child td{border-bottom:0}
td.titulo{min-width:200px}
td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}
.tabela{overflow-x:auto;border:1px solid var(--line);border-radius:var(--radius);background:#fff}
.vazio{padding:22px;text-align:center;color:var(--muted)}

/* selos */
.selo{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;background:var(--info-soft);color:var(--info)}
.selo.ok,.selo.cumprido,.selo.no_prazo,.selo.aprovado{background:var(--ok-soft);color:var(--ok)}
.selo.warn,.selo.em_risco,.selo.pausado,.selo.pendente,.selo.aguardando_cliente,.selo.alta{background:var(--warn-soft);color:var(--warn)}
.selo.bad,.selo.estourado,.selo.violado,.selo.rejeitado,.selo.critica{background:var(--bad-soft);color:var(--bad)}
.selo.novo,.selo.em_atendimento{background:var(--brand-soft);color:var(--brand)}

/* formulários */
form.linha{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}
label{display:block;font-size:13px;font-weight:600;margin-bottom:4px;color:#344054}
.campo{margin-bottom:14px}
input[type=text],input[type=email],input[type=password],input[type=date],input[type=number],select,textarea{
  width:100%;padding:9px 11px;border:1px solid #cfd4dc;border-radius:8px;font:inherit;background:#fff;color:var(--ink)}
textarea{min-height:110px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid #b8d2f0;border-color:var(--brand-2)}
.ajuda{font-size:12px;color:var(--muted);margin-top:3px}
.btn{display:inline-block;padding:9px 16px;border-radius:8px;border:1px solid var(--brand);background:var(--brand);color:#fff;font:inherit;font-weight:600;cursor:pointer}
.btn:hover{background:#173d61;text-decoration:none}
.btn.sec{background:#fff;color:var(--brand);border-color:#cfd4dc}
.btn.sec:hover{background:#f3f6fa}
.btn.peq{padding:5px 10px;font-size:13px}
.btn.perigo{background:#fff;color:var(--bad);border-color:#f2c4c0}
.check{display:flex;gap:8px;align-items:center;font-weight:500}
.check input{width:auto}

/* avisos */
.avisos{margin-bottom:16px}
.aviso{padding:10px 14px;border-radius:8px;margin-bottom:8px;border:1px solid}
.aviso.ok{background:var(--ok-soft);border-color:#b7e1c9;color:#14532d}
.aviso.erro{background:var(--bad-soft);border-color:#f5c2bd;color:#7a1d14}

/* conversa */
.tempo{list-style:none;margin:0;padding:0}
.tempo li{border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px;margin-bottom:10px;background:#fff}
.tempo li.interna{background:#fffaf0;border-color:#f1dfb8}
.tempo li.equipe{border-left:3px solid var(--brand-2)}
.tempo li.evento{background:transparent;border:0;padding:2px 14px;color:var(--muted);font-size:13px}
.tempo .cab{display:flex;justify-content:space-between;gap:8px;font-size:13px;color:var(--muted);margin-bottom:6px}
.tempo .cab b{color:var(--ink)}
.tempo .txt{white-space:pre-wrap}

/* detalhes */
dl.ficha{display:grid;grid-template-columns:auto 1fr;gap:6px 14px;margin:0}
dl.ficha dt{color:var(--muted);font-size:13px} dl.ficha dd{margin:0}

/* barras do portal */
.barra{height:10px;background:#eef1f5;border-radius:999px;overflow:hidden;margin:8px 0 4px}
.barra>span{display:block;height:100%;background:var(--brand-2)}
.barra.warn>span{background:#d98b1a} .barra.bad>span{background:var(--bad)}
.colunas{display:flex;align-items:flex-end;gap:12px;height:160px;padding-top:10px}
.colunas .c{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%}
.colunas .c span.v{font-size:12px;color:var(--muted);margin-bottom:4px}
.colunas .c i{display:block;width:100%;max-width:46px;background:var(--brand-2);border-radius:6px 6px 0 0}
.colunas .c.atual i{background:var(--brand)}
.colunas .c small{margin-top:6px;color:var(--muted);font-size:12px}

/* login */
.login{min-height:100vh;display:grid;place-items:center;padding:16px}
.login .caixa{width:100%;max-width:380px}
.login .marca{display:flex;gap:10px;align-items:center;justify-content:center;font-weight:700;font-size:20px;margin-bottom:18px}
.login .marca span{display:inline-grid;place-items:center;width:36px;height:36px;border-radius:9px;background:var(--brand);color:#fff}
.ou{text-align:center;color:var(--muted);font-size:13px;margin:14px 0}

.topbar,.sombra{display:none}
main{min-width:0}
@media (max-width:900px){
  html,body{overflow-x:hidden}
  .app{display:block;background:var(--bg);min-height:auto}
  .topbar{display:flex;align-items:center;gap:12px;position:sticky;top:0;z-index:30;background:#14263d;padding:8px 12px;box-shadow:0 1px 4px rgba(0,0,0,.25)}
  .topbar img{height:36px;background:#fff;border-radius:6px;padding:3px 8px}
  .menu-btn{width:42px;height:42px;border:0;border-radius:8px;background:#1e3755;display:flex;flex-direction:column;justify-content:center;align-items:center;gap:5px;cursor:pointer}
  .menu-btn span{display:block;width:20px;height:2px;background:#fff;border-radius:2px}
  .side{position:fixed;top:0;left:0;bottom:0;width:min(280px,82vw);height:100vh;z-index:50;transform:translateX(-105%);transition:transform .2s ease;box-shadow:2px 0 12px rgba(0,0,0,.3)}
  body.menu-aberto .side{transform:none}
  .sombra{display:block;position:fixed;inset:0;background:rgba(10,20,35,.45);z-index:40}
  .sombra[hidden]{display:none}
  .g2,.g3,.g4,.g-2-1{grid-template-columns:1fr}
  main{padding:16px 12px;max-width:100%}
  h1{font-size:19px}
  .topo{flex-direction:column;align-items:stretch}
  .topo .btn{text-align:center}
  .card{padding:14px}
  form.linha>div,form.linha>label{flex:1 1 100% !important;min-width:0 !important;width:100% !important}
  form.linha .btn{width:100%}
  .tabela{-webkit-overflow-scrolling:touch}
  .tabela table{min-width:560px}
  table.matriz{min-width:0}
  dl.ficha{grid-template-columns:1fr}
  dl.ficha dd{margin-bottom:6px}
}


.link-btn{display:block;margin:12px auto 0;background:none;border:0;color:var(--brand-2);font:inherit;font-size:14px;cursor:pointer;padding:4px}
.link-btn:hover{text-decoration:underline}
.anexos{margin-top:14px;border-top:1px solid var(--line);padding-top:10px}
.anexos ul{list-style:none;margin:0;padding:0}
.anexos li{padding:4px 0;display:flex;gap:10px;flex-wrap:wrap;align-items:baseline}
.linha-tipo{margin-bottom:10px}.linha-tipo .rot{display:flex;justify-content:space-between;font-size:14px}
.grid>*{min-width:0}
a.rel-card{display:block;color:inherit;transition:border-color .15s}a.rel-card:hover{border-color:var(--brand-2);text-decoration:none}a.rel-card h2{color:var(--brand)}
.nps-escala{display:grid;grid-template-columns:repeat(11,1fr);gap:4px;margin:14px 0 4px}
.nps-n input{position:absolute;opacity:0}
.nps-n span{display:block;text-align:center;padding:10px 0;border-radius:8px;border:1px solid var(--line);cursor:pointer;font-weight:600;background:#fff}
.nps-n.n0 span,.nps-n.n1 span,.nps-n.n2 span,.nps-n.n3 span,.nps-n.n4 span,.nps-n.n5 span,.nps-n.n6 span{color:var(--bad)}
.nps-n.n7 span,.nps-n.n8 span{color:var(--warn)}.nps-n.n9 span,.nps-n.n10 span{color:var(--ok)}
.nps-n input:checked+span{background:var(--brand);color:#fff;border-color:var(--brand)}
.nps-n input:focus-visible+span{outline:2px solid var(--brand-2)}
.nps-legenda{display:flex;justify-content:space-between;font-size:12px;color:var(--muted);margin-bottom:14px}
.cronometro{font:700 30px/1 ui-monospace,Menlo,Consolas,monospace;letter-spacing:1px;color:var(--ink);background:#f3f6fa;border:1px solid var(--line);border-radius:10px;padding:10px 16px}
.cronometro.rodando{color:#fff;background:var(--brand);border-color:var(--brand)}
.cronometro.esgotado{background:var(--bad-soft);color:var(--bad)}
.erro-txt{color:var(--bad)}
tr.sel td{background:var(--sel,rgba(37,99,235,.08))}
.rotinas{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:6px 18px;margin:8px 0 16px}
.rotinas .rotina{align-items:flex-start;gap:8px;padding:6px 8px;border:1px solid var(--borda,#e3e8ef);border-radius:8px}
.rotinas .rotina input{margin-top:3px}
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:14px;margin-bottom:18px}
.barra-linha{display:grid;grid-template-columns:minmax(120px,200px) 1fr 70px;gap:12px;align-items:center;margin:6px 0}
.barra-linha .barra{margin:0}
.barra-linha b{text-align:right}
.grupo-chamado summary{display:flex;justify-content:space-between;gap:12px;cursor:pointer;flex-wrap:wrap}
tr.total td{background:var(--bg,#f4f7fb);border-top:2px solid var(--line)}
textarea.sql{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:13px;min-height:170px}
.resultado-sql td{white-space:nowrap;max-width:420px;overflow:hidden;text-overflow:ellipsis;font-size:13px}
.lista-simples{list-style:none;padding:0;margin:0}.lista-simples li{padding:6px 0;border-bottom:1px solid var(--line)}
.link-btn{background:none;border:0;color:var(--bad);cursor:pointer;font-size:16px;padding:0 6px}
.aviso.erro{border-color:var(--bad);color:var(--bad)}
/* menu em pastas */
.side nav details.pasta{margin:2px 0}
.side nav details.pasta>summary{list-style:none;cursor:pointer;padding:8px 10px;border-radius:8px;color:#c9d5e6;font-size:13px;font-weight:600;letter-spacing:.02em;display:flex;gap:8px;align-items:center}
.side nav details.pasta>summary::-webkit-details-marker{display:none}
.side nav details.pasta>summary::after{content:"▸";margin-left:auto;transition:transform .15s;opacity:.7}
.side nav details.pasta[open]>summary::after{transform:rotate(90deg)}
.side nav details.pasta>summary:hover{background:rgba(255,255,255,.06)}
.side nav details.pasta>div{padding-left:14px;border-left:1px solid rgba(255,255,255,.12);margin-left:16px}
.side nav details.pasta>div a{font-size:14px;padding:7px 10px}
.contador{background:#e0a100;color:#1b1b1b;border-radius:999px;font-size:11px;font-weight:700;padding:1px 7px;margin-left:4px}
.itens-contrato td{padding:6px}.itens-contrato input,.itens-contrato select{width:100%}
.cron-card .cronometro{font-size:24px;padding:8px 12px}.cron-alerta{margin-top:10px}